Cancellation and Refund
1. Subscription Cancellation
Users can cancel their subscription at any time through the Harborleaf app under Account > Subscription Settings.
Cancellation will stop future billing. The current subscription cycle will continue until its end, and no partial refunds will be issued.
Once cancelled, premium features will remain active until the end of the billing period.
Refunds will not be issued under normal circumstances. However, a refund may be considered under the following conditions:
• Unauthorized or fraudulent transactions.
• Technical issues that prevent access to purchased premium features despite multiple support attempts.
• Accidental purchases reported within 48 hours of the transaction.
All refund requests must be submitted via support@harborleaf.in with:
• User ID or registered email
• Date and details of the transaction
• Reason for refund.
2. In-App Purchases
All in-app purchases (coins, filters, boosts, etc.) are non-refundable once used.
3. Refund Process
Approved refunds will be processed within 7-10 business days to the original payment method.
Harborleaf is not responsible for delays caused by banks or payment gateways.
Refunds will not be granted in the following situations:
• Change of mind after purchase.
• Failure to cancel before the next billing cycle.
• Misuse or violation of Harborleaf's Terms of Service.
• Content removal or account suspension due to policy violations.
We reserve the right to suspend or cancel accounts for policy violations or fraudulent activity. In such cases, no refunds will be issued.
For questions or concerns regarding this policy, contact us at:
• Contact Us: support@harborleaf.in (for general, refund, enquiry)
• Careers: careers@harborleaf.in (Jobs)
• Privacy: privacy@harborleaf.in (for privacy and terms).
4. Harborleaf Purchase Protection Policy
Harborleaf acts as a platform connecting buyers and sellers. The Purchase Protection Policy is designed to safeguard buyers while clearly outlining that Harborleaf is a facilitator, not the owner or provider of third-party goods/services. It complements the Refund & Cancellation Policy.
4.1 Purpose & Scope
Harborleaf Purchase Protection aims to:
1. Protect Buyers: Ensure users receive goods/services as described by verified sellers.
2. Prevent Fraud: Detect and mitigate fraudulent transactions or unauthorized account activity.
3. Resolve Disputes: Mediate disputes between buyers and sellers fairly and efficiently.
4. Build Trust: Ensure secure payments, verified sellers, and accountability.
Scope:
• Applies to purchases via Razorpay or other authorized gateways.
• Covers marketplace transactions (buyer-seller), digital products, and premium Harborleaf services.
• Harborleaf is not the seller of marketplace goods; we provide mediation and oversight.
4.2 Eligibility for Purchase Protection
A purchase qualifies if it meets all the following:
Valid Transactions:
• Payment completed via Harborleaf-approved gateway.
• Transaction includes order confirmation or receipt.
Non-Delivery:
• Buyer does not receive the product/service within the promised timeframe.
Defective or Misrepresented Goods:
• Goods/services are significantly defective, damaged, or not as described.
Unauthorized or Fraudulent Activity:
• Transactions initiated by unknown parties or compromised accounts.
Exclusions:
• Fully delivered and consumed digital content.
• Off-platform transactions (outside Harborleaf).
• Buyer misconduct or violation of platform policies.
4.3 How Purchase Protection Works
1. Submission of Claim:
• Users submit claims via support@harborleaf.in or in-app Help & Support.
• Include transaction ID, product/service details, screenshots, and explanation.
2. Verification:
• Harborleaf verifies with the seller and checks payment/delivery records.
• Confirms that the product/service matches platform standards.
3. Resolution Timeline:
• Initial acknowledgment within 24 hours.
• Verification within 72 hours.
• Full resolution (refund, replacement, or dispute closure) within 14 days.
4. Resolution Methods:
• Refund: Through original payment method if claim approved.
• Replacement/Reshipment: Coordinated with seller when applicable.
• Dispute Mediation: Harborleaf facilitates fair resolution when buyer-seller disagreements persist.
4.4 Premium Services & Subscriptions
Covered: Harborleaf premium accounts (Business, Creator, Premium) if service fails to activate or platform errors occur.
Not Covered: Fully consumed premium content (filters, editing tools, analytics).
4.5 Seller & Platform Responsibilities
1. Verified Sellers: Only verified sellers may transact on Harborleaf.
2. Timely Delivery: Sellers must fulfill orders within specified timelines.
3. Compliance: Sellers adhere to Harborleaf Terms of Use, payment, and content policies.
4. Accountability: Harborleaf monitors transactions to prevent fraud, misleading claims, or duplicate listings.
4.6 User Responsibilities
• Provide accurate information during transactions.
• Report issues promptly.
• Avoid off-platform payments or sharing account credentials.
4.7 Limitations & Exceptions
• Voluntary cancellations or "change of mind" are not covered.
• Fully delivered, functional, and correctly described goods/services claims may be rejected.
• Harborleaf may deny claims in cases of fraud, misuse, or misleading submissions.
4.8 Communication & Support
• Users are notified via email, in-app notifications, and support tickets.
• Dedicated support team handles purchase protection inquiries.
Support Contacts:
• General support & purchase claims: support@harborleaf.in
• Teen safety & CSAE: csae@harborleaf.in
• Grievances: grievance@harborleaf.in
4.9 Policy Updates
• Policy updated periodically for platform services, payment regulations, or legal compliance.
• Users notified via email, app notifications, and website.
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